{"id":1025,"date":"2024-02-13T20:49:26","date_gmt":"2024-02-13T20:49:26","guid":{"rendered":"https:\/\/www.lift-software.com\/?p=1025"},"modified":"2024-02-13T20:49:36","modified_gmt":"2024-02-13T20:49:36","slug":"lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8","status":"publish","type":"post","link":"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/","title":{"rendered":"Lift ERP Help Center Becomes Highly Coveted Feature with R10.8"},"content":{"rendered":"\n<p><strong>Rochester, NY &#8211; February 2024<\/strong>: Release R10.8 offers users a new experience in our remarkable, one-of-a-kind Customer Help Desk. The LiftERP Help Center has always been very easy to access and use, and with input and suggestions from Lift Software users, it has been enhanced to become the most user-focused help center available in today\u2019s market.<\/p>\n\n\n\n<p>The main feature of the Help Center, the ticket management screen, has been thoughtfully re-imagined to give users important information the way they want to see it. Some of these modifications include:<\/p>\n\n\n\n<p>Brand New Resource Library<\/p>\n\n\n\n<ul>\n<li>From the ticket management screen, users will be able to access \u201cArticles and Videos\u201d with a click of a button.<\/li>\n\n\n\n<li>All Lift ERP resources have been placed into this library, including tip and tricks videos, past webinars, and release notes.<\/li>\n\n\n\n<li>Users will be able to utilize a search bar to look up specific help videos and articles.<\/li>\n<\/ul>\n\n\n\n<p>Past, Present and Future Release Review<\/p>\n\n\n\n<ul>\n<li>Users will be able to view past and present tickets, with associated release notes and dates.<\/li>\n\n\n\n<li>Present tickets will also feature future release notes and anticipated release dates.<\/li>\n\n\n\n<li>Popular future update release features will be published and viewable by all users.<\/li>\n<\/ul>\n\n\n\n<p>Ticket Communication and Update Functionality<\/p>\n\n\n\n<ul>\n<li>Users can make service requests, raise tickets, track answers and ticket status, and make modifications all without leaving the management screen.&nbsp;<\/li>\n\n\n\n<li>Users can click directly into tickets and upload photos or videos, and update severity from inside the ticket.<\/li>\n\n\n\n<li>Messaging and notifications can be easily sent back and forth between users and the Lift Support team within the ticket.<\/li>\n<\/ul>\n\n\n\n<p>A printshop can be a complex environment, but with the right ERP, those complexities can be easily managed and controlled. Matt Loede, Director of Software &amp; Development \u2013 Sales \u2013 Durst North America, stated, \u201cAt Durst, we truly understand and value how critical automation and streamlining is within a print business, and software updates like these are proof of our commitment to support our customers&#8217; efforts in today&#8217;s environment. We are excited and proud to continue to implement new versions of Lift Software driven by user feedback with specific features to make Print Service Providers&#8217; lives easier, and their businesses more profitable.\u201d Lift Software has always prioritized their customers\u2019 needs, ensuring an ERP software that pivots with the changing demands of the print industry. This commitment to continuous improvement, and the strong relationship between Lift Software and their customers, guarantees that LiftERP will continue to be the best choice for print shops.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rochester, NY &#8211; February 2024: Release R10.8 offers users a new experience in our remarkable, one-of-a-kind Customer Help Desk. The LiftERP Help Center has always been very easy to access and use, and with input and suggestions from Lift Software users, it has been enhanced to become the most user-focused help center available in today\u2019s&hellip;&nbsp;<a href=\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Lift ERP Help Center Becomes Highly Coveted Feature with R10.8<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":751,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[1],"tags":[18,17,14,25,12,6,24,16,20],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lift ERP Help Center Becomes Highly Coveted Feature with R10.8 - Lift Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lift ERP Help Center Becomes Highly Coveted Feature with R10.8 - Lift Software\" \/>\n<meta property=\"og:description\" content=\"Rochester, NY &#8211; February 2024: Release R10.8 offers users a new experience in our remarkable, one-of-a-kind Customer Help Desk. The LiftERP Help Center has always been very easy to access and use, and with input and suggestions from Lift Software users, it has been enhanced to become the most user-focused help center available in today\u2019s&hellip;&nbsp;Read More &raquo;Lift ERP Help Center Becomes Highly Coveted Feature with R10.8\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\" \/>\n<meta property=\"og:site_name\" content=\"Lift Software\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-13T20:49:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-13T20:49:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lift-software.com\/wp-content\/uploads\/2022\/07\/Durst-L-Lift-Software-Logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2412\" \/>\n\t<meta property=\"og:image:height\" content=\"837\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Christopher Guyett\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christopher Guyett\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\"},\"author\":{\"name\":\"Christopher Guyett\",\"@id\":\"https:\/\/www.lift-software.com\/#\/schema\/person\/a6ef5131963d71eb3af50b86e1d8b092\"},\"headline\":\"Lift ERP Help Center Becomes Highly Coveted Feature with R10.8\",\"datePublished\":\"2024-02-13T20:49:26+00:00\",\"dateModified\":\"2024-02-13T20:49:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\"},\"wordCount\":421,\"publisher\":{\"@id\":\"https:\/\/www.lift-software.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.lift-software.com\/wp-content\/uploads\/2022\/07\/Durst-L-Lift-Software-Logo.jpg\",\"keywords\":[\"Automated\",\"Cloud-based\",\"ERP\",\"Help Desk\",\"Lift-Software\",\"LiftERP\",\"R10.8\",\"Seamless\",\"Update\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\",\"url\":\"https:\/\/www.lift-software.com\/news\/lift-erp-help-center-becomes-highly-coveted-feature-with-r10-8\/\",\"name\":\"Lift ERP Help Center Becomes Highly Coveted Feature with R10.8 - 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